If a client had a bad experience with a previous electrologist, what should you do?

Acknowledging a client's feelings is a crucial step in building trust and rapport, especially if they have had a negative experience in the past. By recognizing their concerns, you create an environment where the client feels heard and valued, which can alleviate some of the apprehension they may have about the treatment process.

Continuing with the consultation after acknowledgment allows you to demonstrate your professionalism and willingness to provide a positive experience. This approach not only addresses their feelings but also gives you the opportunity to differentiate your service from their past experiences and reassure them about the quality of care they will receive.

In contrast, ignoring their comments could further alienate the client and make them feel dismissed. Contacting the previous electrologist could breach confidentiality and does not directly benefit the client in addressing their current feelings. Recommending they see another practitioner may seem like a lack of confidence in your own abilities to meet their needs, which could discourage the client from continuing with the consultation altogether. Therefore, acknowledging their feelings and proceeding with the consultation is the most supportive and effective response.